These Terms of Service ("Terms") govern your use of Poof, a managed container hosting service: you choose an application and a plan, and we run it for you — on infrastructure we operate, reachable at a subdomain we assign you — for as long as your subscription is active. By creating an account or using Poof, you agree to these Terms.
When we say "we", "us", or "the Company", we mean Anton Khrystenko, a sole proprietor (фізична особа-підприємець) registered in the Unified State Register of Ukraine, Kyiv, Ukraine. When we say "you" or "your", we mean the person or organization that holds an account with Poof.
1. Your account
- You must give us accurate information when you register, and you are responsible for keeping your account credentials secure. We cannot and will not be liable for loss or damage arising from your failure to do so.
- You are responsible for all content and activity in your account and in the application you run through the Service, including anyone you invite into your workspace.
- Accounts must be created and operated by humans; accounts created by bots or other automated means are not permitted.
- Only a workspace's owner may buy, change, or cancel that workspace's subscription.
2. Acceptable use
You may not use the Service to host or run an application that:
- is illegal, or infringes someone else's intellectual property or other rights;
- contains malware, or attacks, scans, or seeks unauthorized access to other systems;
- sends spam or unsolicited bulk communication; or
- interferes with the shared infrastructure other customers rely on, including by circumventing the resource limits of your plan.
We may suspend or terminate an account that violates this section, for as long as the violation continues.
3. Subscriptions, payment, and refunds
Paid plans are sold and billed by Paddle ("Paddle"), our reseller and merchant of record. Paddle is the seller of record for your subscription: it takes the payment itself, issues invoices and receipts, collects and remits any sales tax or VAT due, and handles refunds — all under its own Buyer Terms. We never see or store your card details.
When we give refunds, and how, is described in our Refund Policy.
4. Cancellation, suspension, and deletion
You can cancel your subscription at any time from your account. If a renewal payment fails, we keep your application running while Paddle retries collecting payment; if the retries do not succeed, or once your subscription is canceled, we stop your application.
Once your application is stopped, it and its data are kept for 30 days, during which you can bring it back online at any time simply by paying again — nothing needs to be set up from scratch. We email you 7 days, and again 24 hours, before that 30-day window closes. After it does, we begin permanently deleting the application's server-side resources and data, which finishes within about a day. We cannot recover an application once it has been deleted this way.
We may also suspend or terminate an account at any time for a violation of these Terms (§2) or other abuse of the Service; the same timeline applies once such an account is scheduled for removal.
We do not currently make backups of your application or its data. If the server running your application fails, or data is lost or corrupted — whether by your application, by you, or by us — we may be unable to restore it. Keep your own copies of anything you cannot afford to lose; we will tell you here and by email when backups become part of the Service.
5. Uptime and support
We provide the Service on an "as is" and "as available" basis. Except where a specific plan states otherwise, we do not currently offer a service-level uptime guarantee.
6. Hosting, sub-processors, and data location
We run your application and store its data in the EU. The infrastructure that runs the Service is provided by Amazon Web Services (compute, object storage, and outgoing mail); billing and payment are handled by Paddle, as described in §3. Our Privacy Policy explains what we process and why in more detail.
7. Content and ownership
Your application and the data it processes remain yours. We claim no ownership over it, and we access it only as described in our Privacy Policy — to operate the Service, to help you with a support request you make, or where required by law. We and our licensors own the Service itself (the panel, its software, and its branding); using the Service gives you no ownership right in it.
8. Changes to the Service and these Terms
We may modify or discontinue part of the Service, or update these Terms, at any time. If we make a material change to these Terms, we will notify account holders — for example by email or a notice within the Service — before it takes effect.
9. Liability
To the extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising from your use of, or inability to use, the Service — even if we have been advised of the possibility of such damages. Nothing in these Terms limits any liability that cannot be limited under applicable law.
10. Governing law
These Terms are governed by the laws of Ukraine, and any dispute arising from them is subject to the jurisdiction of the courts of Ukraine. If you are a consumer residing in the European Union, this does not deprive you of the protection of the mandatory provisions of the law of your country of residence, and you may also bring proceedings in the courts of that country.
11. Contact
Questions about these Terms can be sent to legal@poof.run.
Adapted from the Basecamp open-source policies, licensed under CC BY 4.0.